Information about booking & reservation

BookingUse our reservation hotline under the number +43 5287 8500 888, or book ONLINE>> We are pleased to help you!
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Arrival & departureThe rooms may be occupied from 15.00h. When you arrive after 19.00h we ask for a short message. At the day of your departure we request you to make your room available not later than 11.00h.
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Late check outYour room/suite needs to be made available on your departure day until 11.00h. If there is no new arrival booked that day you can gladly stay in your room longer. A fee of € 35,-- will be charged. On your departure day you can use our wellness area until 20.00h and you can enjoy our afternoon snack (included).
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Advance paymentWe ask you to transfer the appointed advance payment after booking or you can give us your credit card number and expiry date.
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CancellationAdvantage when you book directly. Room cancellations are valid only in written form. Up to 28 days before the booked vacation there are no cancellation fees, from 27 to 8 days before we charge 40%. From 7 days before the booked date, in case of delayed arrival or early departure we charge 85% of your booking. The provided advance payment will be set against with the cancellation fee. (Not valid in high season such as Christmas, New Year's Eve, Carnival and Easter, during this time the AGBH)
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Cancellation insuranceYour advance - our hotel cancellation insurances: Play it safe with your holiday planning and benefit from the protection of the European travel insurance. We are happy to inform you personally or we send you all information. You can also get travel cancellation insurance online. If you want a appropriate insurance please tell us not later than when you reservate.
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Terms of paymentWe accept Euro, Swiss Franc, EC card, Visa, Eurocard, Mastercard and Diners Club credit cards. With payment by credit card we charge cash expenses and external services (ski pass, skiing school,...).
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Single room surchargeBeyond the main season our suites can be booked as a single room with according single room charge. This charge is normally 50% of the regular price.
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Overnight stay and breakfastWhen staying overnight with breakfast per person and day there are € 15,00 subtracted from the list price.
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ParkingParking spaces do not have to be reservated additionally, there are enough parking lots available. From the category double room Edelweiss a space in the underground parking area with direct access to the hotel is included.
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PricesThe prices listed in the price information are understood per person and day, flat-rates per stay (expect Bergland family-special). All the seasonal included services and taxes are contained. The visitors tax of  € 1,50 will be charged seperately (from 01.11.2018 the local tax is € 1,80). Children reductions in the suites / rooms are only valid if there are 2 full-paying guests in the booked room / suite.
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DogsFor your small or big friend we charge a lump sum of € 50,-- without food. Please take into account that your dog isn't admitted to the dining rooms and the SPA-area. Please bring your own dog rug, food bowl,...
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Information and changesThe information of the given price list conforms to the latest version and replace every former publications. Programs and services can be weather- or season-dependent and could be changed or cancelled without replacement. Price-, currency- and date-changes, misconceptions as well as print mistakes are reserved.
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Place of jurisdicitionZell am Ziller. The information and modalities provided on this site apply in addition to the Austrian hotel contract conditions as agreed.

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Good to know

Allergy sufferersInform us about your allergies and we will adjust the menu to your needs. In addition there are pillows and blankets for allergy sufferers available.
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Careful and loving serviceDuring your whole stay you will be looked after excellently by family Stock and the Bergland Team. The services reaches from welcome-greetings to hiking service, post service, alarm call, newspaper service as well as photocopies, fax, ticket reservation and organisation of your trips.
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BabyphoneThe Babyphone is working amongst the whole house. You can activate it easily with your phone.
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Babysitter and childcare in the Playarena
In addition to our service in the Playarena we'd gladly organise a babysitter for your children.
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Bathrobes, bathing-slippers & swim bagsThose can be found in your room and are available to you for the use of the wellness area during your whole stay.
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Bike-, Hike- and Ski-rentalDirectly at the wellness hotel Bergland you can find a  Intersport-shop with excellent consultation by our outdoorguide Sepp Erler.
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BusThe "Tuxer Sportbus" can be used with your ski-ticket or the Tux-ticket for free.
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Forgot something?No matter if toothbrush, razor or charging cable, we are happy to provide you with everything you need.
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Fitness programsMultipe times a week our guided sport programs like Zumba, Walking, Pilates,... take place.
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Luggage serviceWe are glad to help you.
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GranderwaterAll around Madseit and out of every tap vital drinking water is flowing after the Johann Grander technology.
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VouchersYou want to make a loved one happy and don't know what to gift them? Unforgettable holidays or beauty- and wellness-treatments - Choose a nice treatment or a great wellness-package. We are glad to help you with your choice.
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HD Flat ScreenEvery room and suit is equipped with HD Flat Screen and more than 150 programs from all over the world.
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Pillow menuYou have the opportunity to test our healthy pine-pillows and herb-neckpillows for free during your stay.
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Cross-country skiingDirectly at the hotel the 28 kilometer long well prepared cross-country slope is starting.
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Lunch boxesFor your trips or your travel home we are happy to prepare lunch boxes (slight additional fee).
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MinibarIn every suite you can find a filled minibar (not included). On request we can fill the minibar with your favorite drinks.
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SouvenirsBring a bit of Bergland home.
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Shuttle ServiceWe bring you to the valley station at 20 minute intervals.
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Ski- andboot-roomAt the ski-room you can store your sports equipment in a personal lockable safe. Overnight your ski-boots will dry as well.
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Skipass ServiceRenounce waiting times at the valley station - we issue the skipass (from 2 days) directly at the hotel.
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BEGRLAND SPA NightEvery Thursday our whole wellness area is opened until midnight. Mystic and romantic candlelight fills the spa area.
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Transfer We are happy to pick you up with our hotel shuttle from Mayrhofen train station and bring you there as well.
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Laundry serviceWe gladly take your laundry for washing and ironing.
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Wine tastingWine tastings and recommendations are given by our diploma-sommelier.
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Wifi & Internet
HIGH-SPEED internet with 250 Mbit - download and 30 Mbit- upload. According to our guests the fastest internet in the Zillertal
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Magic show"Enchanting and magical" Exclusive magic show with Barbara & Günther